Frequently Asked Questions

Frequently Asked Questions

When can I expect my order?
To keep our prices fair and accessible, LAFUNEA ships products directly from our trusted partners and suppliers. This allows us to maintain high quality at a better value.

Orders are processed within 1–2 business days, and the average delivery time within Canada is 5–10 business days.

My delivery is delayed – where is my order?
In most cases, orders arrive within the estimated timeframe. However, delays can occasionally occur.

If your order has not arrived within 3 additional days after the expected delivery time, please contact us at lafunea@gmail.com, and we’ll be happy to assist you.

How much does shipping cost?
We offer free shipping on all orders — no minimum required.

How can I pay for my order?
LAFUNEA provides secure and trusted payment options. We accept:

  • American Express (AMEX)
  • Apple Pay
  • Google Pay
  • Mastercard
  • Credit and Debit Cards
  • UnionPay
  • Visa

Please note: we do not accept cash on delivery or bank transfers.

If you have any questions about payment methods, feel free to contact us — we’re always happy to help.

Some items are missing from my order – how is that possible?
In some cases, orders may be shipped in separate packages due to logistics and product sourcing. This helps us maintain quality and efficiency.

If you ordered multiple items, they may not arrive at the same time. The remaining items are usually delivered within 1–2 business days.

What should I do if my package arrives damaged?
We’re sorry if your order arrives damaged. While this is rare, it can happen during transit.

Please contact us immediately at lafunea@gmail.com and include clear photos of the damage.

Without photos, we may not be able to process your request properly. Our team will review your case as quickly as possible and provide a suitable solution.

What if I received the wrong item, it doesn’t fit, or I no longer want it?
Please contact our customer service at lafunea@gmail.com, and we will work with you to find the best solution.

If a return is required, you may only need to cover the return shipping costs.

Other questions?
If you have any additional questions, feel free to reach out to us at lafunea@gmail.com.

We aim to respond within 1–2 business days.