Shipping policy
SHIPPING POLICY
This Shipping Policy applies to all purchases made through the LAFUNEA website.
1. Shipping Area
We currently ship within Canada.
If you are located outside of Canada, please contact us at lafunea@gmail.com to check if delivery is possible.
2. Order Processing Time
Orders are processed within:
1–2 business days (Monday – Friday)
Once your order has been processed, you will receive a confirmation email along with tracking information (if available).
Please note:
- Orders are not processed on weekends or public holidays
- During high-demand periods, processing times may be slightly extended
3. Delivery Time
Estimated shipping time after dispatch:
5–10 business days within Canada
Total estimated delivery time:
6–12 business days
Please note that delivery times are estimates and not guaranteed. Delays may occur due to:
- High seasonal demand
- Carrier delays
- Customs processing (if applicable)
- Public holidays
- External factors beyond our control
If there is a significant delay, we will inform you as soon as possible.
4. Shipping Method
We work with trusted international and local shipping partners.
Depending on the delivery stage, your order may be handled by:
- An international carrier
- A local Canadian carrier for final delivery
Orders may be delivered:
- To the address provided at checkout
- Or to a local pickup point, depending on the carrier
Available options are shown at checkout.
5. Shipping Costs
We offer free standard shipping on all orders within Canada, unless stated otherwise at checkout.
No minimum order value is required.
6. Order Tracking
When available, a tracking number will be sent to you by email after your order has been shipped.
You can also track your order via the “Track Your Order” page on our website.
Please allow up to 48 hours for tracking updates to become active.
7. Split Shipments
We operate with a direct-from-supplier (dropshipping) model, which means:
- Orders may arrive in multiple packages
- Packaging may vary depending on the supplier
8. Risk of Loss
All products remain our responsibility until they are delivered to you.
Risk is transferred only once the order has been successfully delivered to the address provided.
9. Failed Deliveries & Unclaimed Packages
If:
- An incorrect address is provided; or
- A package is not collected in time
and the package is returned to us, we reserve the right to:
- Charge for reshipping; or
- Deduct return shipping costs from your refund
Please ensure your shipping details are correct and monitor your tracking information.
10. Delays, Missing, or Damaged Orders
If your order:
- Has not arrived within the expected timeframe
- Arrives damaged
- Arrives incomplete
- Is marked as delivered but not received
Please contact us as soon as possible at lafunea@gmail.com
Include:
- Your order number
- A description of the issue
- Photos (if applicable)
We will investigate and assist you as quickly as possible.
11. Significant Delays
If a delay occurs for which we are responsible, you may be entitled to:
- Cancel your order
- Receive a full refund
In accordance with applicable laws and our Return Policy.
12. Damaged or Defective Products
If your product is damaged or defective, please refer to our Return & Refund Policy for further instructions.
Your legal rights remain unaffected.
13. Contact
If you have any questions about shipping, please contact us at:
Email: lafunea@gmail.com
14. Policy Updates
This Shipping Policy forms part of our Terms and Conditions.
We reserve the right to update or modify this policy at any time. The latest version will always be available on our website.